Handmade Contemporary Magnetic Jewellery

 

UK DELIVERIES

Free delivery with all UK orders over £100 - not to be used with any other discount including sale items.

Items will be shipped using Royal Mail 'signed for' service.  There is an ‘upgrade’ option at the checkout for items to be shipped by 'special delivery' if preferred.

If you are local and would prefer to collect the item from the studio in person you can select ‘pick up’ at the checkout. Please contact me first to arrange a collection time.

In stock items will be dispatched between 1 and 2 working days.

Made to order items the dispatch time varies and will be confirmed when ordering. If ordering multiply items you order will be posted out according to the item with the longest dispatch time. If you require an item quicker than the dispatch time stated please get in contact and I will see if it’s possible.  You will receive an email to notify you when your item has been dispatched.

 

INTERNATIONAL DELIVERIES

Items will be shipped using Royal Mail 'International Signed For' service.

Free delivery is available on orders over £100 - not to be used with any other discount including sale items.

You will be responsible for any potential import fees levied by your countries border control.

In stock items will be dispatched between 1 and 2 working days.

Made to order items the dispatch time varies and will be confirmed when ordering. You will receive an email to notify you when your item has been dispatched.

 

PACKAGING

Every item will be wrapped in polka dot tissue paper and packaged in a 'KAZ' box tied with a ribbon, then safely wrapped for it's journey.

CANCELLING OR CHANGING AN ORDER 

If you need to amend your order or cancel, you must  do so within 24 hours of ordering.  

REFUNDS AND RETURNS

I hope you will love your KAZrobertson jewellery.

However, if for any reason you are unhappy with your purchase, I am happy to adjust, exchange, or refund your order.

Please contact KAZ within 7 days of receipt of your order to arrange the return/exchange/adjustment, the item must be posted back to me within 14 days of receipt.

As the buyer you will be responsible for the safe return of the item, I would recommend that you use a Special Delivery service, and insure the shipment against loss or damage.

Orders must be returned in their original packaging and in perfect condition.

*I cannot refund or exchange Earrings or custom made orders . I could offer an alteration (this would be an additional charge).

*For international returns, customs duties/taxes must be paid for by the customer.

Resizing resin bangles and rings is not possible so please ensure you check sizes before ordering.  You can contact me direct if you are unsure of your order at kaz_m_r@hotmail.com.

PRIVACY POLICY

With the changes in data protection laws I want to be as transparent as possible with all my customers about the data held on you and how I use it.

  • if you make a purchase from the online store your name, address and email are held securely within my website as a record of the sale.

  • you have the option to sign-up to my mailing list on the website. I use the mailing list to share news about upcoming events and exhibitions, special offers, new products and news related to KAZrobertson jewellery. By signing up to my mailing list, your name and email address will also be securely held by Mailchimp. Should you wish to unsubscribe from my mailing list in the future you are welcome to do so at anytime and all data on you will be removed.

  • I may have to email with you about your order. This may require me saving your name and email address into my 'contacts' folder. You have the right to request to be removed from my lists of contacts within my email at any time. You can contact me at kaz_m_r@hotmail.com

  • Access to your information is limited and restricted by passwords.

If you have any concerns or questions about anything that's been mentioned, please do not hesitate to get in touch at: kaz_m_r@hotmail.com

PAYMENT

All payments are made securely through Paypal or stripe. You can use all major credit cards and do not need a Paypal account.

GIFT VOUCHERS

KAZrobertson gift vouchers will all be valid for one year from purchase. Each voucher will have a unique reference number on the back of the voucher which you enter at the checkout to use as payment.

PRODUCT IMAGES 

The images of the products alongside dimensions and guidelines provide as true a representation of the products as possible.  There may be slight variations in colours depending on the screen it is being viewed.

CREDITS

photography: Suzanne Heffron | William Dickson | Niall MacTaggart | Kaz Robertson